Refund policy
30-Day Refund & Replacement Policy
You have 30 days from the date your order is marked as delivered to request a refund or replacement.
To be eligible, you must contact us within this 30-day period. Requests submitted more than 30 days after delivery will not be eligible for a refund or replacement.
To start a refund or replacement request, please contact us at support@alora-care.com and include:
- Your order number
- A description of the issue
- Photos or videos of the product and packaging (if requested)
These details help us review your claim as quickly as possible.
If your request is approved, we will provide the most appropriate resolution, which may include a full refund or a replacement product.
We will let you know whether a return is required before issuing a refund or replacement.
Please do not send any items back unless we specifically instruct you to do so. Unauthorized returns will not be accepted.
Damaged or Defective
Please inspect your order upon arrival.
If your item arrives damaged, is defective, or you receive the wrong item, please contact us within 30 days of delivery.
To process your request, we may ask you to provide photos or videos of the product and its packaging.
Once your claim has been reviewed and approved, we will provide a replacement or issue a refund, depending on the circumstances.
Lost Packages
If your package is confirmed as lost during transit, please contact us as soon as possible.
Once the shipping carrier confirms that the package has been lost, we will arrange either a replacement or a full refund.
Product Issues
If your product develops a manufacturing defect or stops functioning under normal use within the 30-day policy period, please contact us.
We will review the issue and, if approved, provide a replacement or refund.
Non-Eligible Requests
We cannot approve refund or replacement requests that:
- Are submitted more than 30 days after the order has been delivered
- Cannot be verified
- Do not comply with this policy
We reserve the right to deny any request that does not meet the requirements of this policy.
Refunds
Once your request has been reviewed, we will notify you by email whether your refund or replacement has been approved.
If a refund is approved, it will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@alora-care.com.